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Pepper Lunch Membership Mobile App

Overview

Elevating casual dining loyalty through gamified mobile engagement.

Industry

Food & Beverage

COMPANY SCALE

Pepper Lunch operates with approximately 200 employees across multiple restaurant locations in Hong Kong.

Product & Services

Food & Beverage

Gift Card

Marketing Automation

Membership Website & Plugin

Merchant Success Service

Stamps & Points

The Problem

Receipt Management Complexity

Traditional paper receipts and manual point tracking created friction in the loyalty program, making it difficult for customers to claim rewards and track their progress.

Customer Engagement Consistency

The restaurant chain struggled to maintain regular customer visits and lacked effective tools to encourage repeat dining experiences.

Personalization Barriers

Without a digital system to track customer preferences and dining patterns, the restaurant couldn't deliver targeted promotions or personalized experiences effectively.

The Solution

Personalized Customer Experience

Pepper Lunch membership app can help the company to increase customer loyalty and retention. The app can provide a personalized experience for customers by offering exclusive deals and rewards. It can also help Pepper Lunch to collect valuable data about customer preferences and behaviors which can be used to improve the overall customer experience.

Online Booking and Ordering

The app can also help Pepper Lunch to streamline their operations by allowing customers to book tables and order food online.

Point
Everyone is down for free food. Collect points to get them on the house
Core
This membership system is supported by our Core where the magic takes place
Mission
Invite customers to complete specific tasks in order to receive privileges.
Reward
Rewarrd customers who have been loyal to your brand to make them feel important
Tier
Allow loyal customers to advance to higher tiers and offer the best only to your VIPs

"The Pepper Lunch Club app has revolutionized how we connect with our customers and reward their loyalty. The ability to track dining patterns and offer personalized rewards has not only increased customer satisfaction but has provided invaluable insights for our business growth."

Michelle Chan

Digital Marketing and Customer Experience at Pepper Lunch Hong Kong

The Results

20%

Customers who are members of loyalty programs tend to generate 12-18% more revenue growth per year than non-members

85%